Terms & Conditions

1.1 These Terms & Conditions constitute a legally binding agreement between you ("User", "you", "your") and Jain Wool Corner, a sole proprietorship business having its principal place of business at Shop No. 48, Sector 19-C, Near Palika Bazaar, Chandigarh, 160019 ("Company", "we", "us", "our"), governing your access to and use of the website www.jainwoolcorner.com and all associated content, features, and services (collectively, the "Website").

1.2 By accessing, browsing, registering on, or placing an order through the Website, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Shipping & Returns Policy, which are incorporated into these Terms by reference. If you do not agree, you must not use the Website.

1.3 We reserve the right to amend these Terms at any time in accordance with Clause 24. Continued use of the Website after any amendment constitutes acceptance of the revised Terms.

1.4 These Terms apply equally to domestic (India) and international customers, subject to the additional provisions for international orders set out in Clause 8.

2.1 Products means wool thread, knitting yarn, handcrafted garments, and any other goods listed for sale on the Website.

2.2 Order means a request placed by a User to purchase Product(s) through the Website.

2.3 Account means the registered User profile created on the Website.

2.4 Content means all text, graphics, logos, images, product photographs, and other material appearing on the Website.

3.1 You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872, to place an Order or register an Account. If you are under 18, you may use the Website only under the supervision of a parent or legal guardian who accepts these Terms on your behalf.

3.2 By placing an Order, you represent that you are legally capable of entering into binding contracts and that all information you provide is accurate, current, and complete.

4.1 You are responsible for maintaining the confidentiality of your Account login credentials and for all activity that occurs under your Account.

4.2 You agree to notify us immediately at bhavesh3007jain@gmail.com of any unauthorised use of your Account or any other breach of security.

4.3 We are not liable for any loss or damage arising from your failure to comply with this Clause 4. We reserve the right to suspend or terminate any Account that we reasonably believe is being used fraudulently, abusively, or in breach of these Terms.

4.4 Registration via third-party sign-in (e.g., Google) is subject to that provider's own terms; we are not responsible for the availability or security of third-party authentication services.

5.1 We make reasonable efforts to display Product colours, textures, and details accurately. However, as most Products are natural-fibre and/or handcrafted:

a. Dye-lot variation: Wool and yarn are dyed in batches ("dye lots"). Colour may vary slightly between dye lots, and between the image displayed on-screen (which depends on your device's display settings) and the physical Product. This is a natural characteristic, not a defect.

b. Handcraft variation: Handcrafted items (sweaters, shawls, mufflers, caps) are made by hand and may show minor variations in size, pattern, or finish from the photograph shown. Such variation does not constitute a manufacturing defect.

c. Weight and length tolerance: Yarn and thread sold by weight or length (e.g., skeins, hanks, cut lengths) are subject to a standard industry tolerance of e.g., ±3%, arising from manual measurement and winding processes.

5.2 All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST . Prices are subject to change without notice; the price applicable to an Order is the price displayed at the time the Order is placed and confirmed. For international orders, the amount ultimately charged in your local currency depends on the exchange rate and any conversion fees applied by your card issuer or payment provider, which are outside our control.

5.3 In the event a Product is mispriced due to a typographical, technical, or pricing-feed error, we reserve the right to refuse or cancel the Order, whether or not it has been confirmed or payment taken. If payment has already been charged, a full refund will be issued.

5.4 We display Maximum Retail Price (MRP) where applicable in accordance with the Legal Metrology (Packaged Commodities) Rules, 2011, for domestic sales.

6.1 Placing an Order constitutes an offer to purchase. No contract of sale is formed until we send you an Order confirmation; we reserve the right to accept or decline any Order at our sole discretion, including where:

a. the Product is out of stock or discontinued after the Order is placed;

b. we suspect fraud, abuse, or a violation of these Terms;

c. there is an error in the price or Product description;

d. delivery is not possible to your location, whether due to domestic courier limitations or international shipping/customs restrictions.

6.2 If we decline or cancel an Order after payment has been collected, we will issue a full refund to the original payment method within 7 business days.

6.3 You may cancel an Order before it is shipped by contacting us (see Clause 28). Once an Order has been dispatched, cancellation is not possible; you may instead initiate a return under Clause 9, subject to the conditions stated there.

6.4 Bulk/wholesale Orders placed through our Bulk Order facility are additionally governed by any separate quotation, invoice, or written agreement issued for that Order, which will prevail over these Terms in case of conflict.

7.1 We accept payment via UPI, credit/debit card, and net banking through our third-party payment gateway partner(s). For international customers,they can contact the number provided. We do not currently offer Cash on Delivery (COD); if this is introduced in future, this clause will be updated accordingly before it takes effect.

7.2 We do not store your full card or banking credentials on our servers; these are processed directly by our PCI-DSS compliant payment gateway.

7.3 In case of a failed transaction where an amount has been debited from your account but the Order was not confirmed, the amount will be automatically reversed by your bank/payment provider within their standard timelines (typically 5–7 business days); we are not responsible for delays caused by the bank or payment gateway.

8.1 We ship both within India and internationally, subject to courier serviceability to your location. Estimated delivery timelines shown on the Website or at checkout are indicative only and not guaranteed delivery dates.

8.2 International orders — additional terms:

a. Delivery timelines for international orders are longer and more variable than domestic delivery, and are estimates only.

b. Customs duties, import taxes, and any customs clearance charges levied by the destination country are not included in the Product price or shipping charge shown at checkout, and are the sole responsibility of the recipient, payable on or before delivery as required by the destination country's customs authority.

c. It is the buyer's responsibility to check whether the Products ordered (including wool/animal-fibre items) may be lawfully imported into the destination country before placing an Order. We are not liable for Products seized, delayed, or destroyed by customs authorities due to import restrictions in the destination country.

d. Any mandatory consumer protection rights available to an international buyer under the law of their own country of residence, where such rights cannot lawfully be excluded by contract, are not affected by these Terms.

8.3 Risk of loss and title to Products pass to you upon delivery to the shipping address provided by you. Please inspect your package upon delivery and report any visible damage or tampering within 48 hours, using the contact details in Clause 28.

8.4 We are not liable for delays or failure in delivery caused by circumstances beyond our reasonable control (see Clause 15, Force Majeure), including but not limited to courier delays, customs processing, an incorrect or incomplete address provided by you, or failure of the recipient to be available to accept delivery.

8.5 Shipping charges, if any, are as displayed at checkout and are non-refundable except where the return is due to our error (wrong item shipped, defective Product) or as required under Clause 9.

9.1 Subject to the conditions in this Clause, Products may be returned or exchanged within 7 days of delivery, provided the Product is unused, unwashed, with tags/packaging intact, and accompanied by proof of purchase.

9.2 Share a clear unboxing video of the damaged or incorrect product — this is mandatory for all damage/wrong item claims

9.3 Non-returnable items (given the nature of the Products, disclosed clearly at the point of sale):

a. Yarn/thread cut to a custom length or wound to order;

b. Products marked "Final Sale" or purchased at clearance/discounted pricing;

c. Products damaged due to normal wear, improper washing/care, or moth/pest damage occurring after delivery;

d. Custom or bulk Orders made to a customer's specification, unless defective.

9.4 To initiate a return, contact us using the details in Clause 28 with your order number and reason for return, or use the Track Order facility if applicable. We reserve the right to inspect returned Products before approving a refund or exchange, and to refuse a return that does not meet the conditions in this Clause.

9.5 Returns for personal dislike or perceived colour differences are not accepted

9.5 Approved refunds will be processed to the original payment method within 7 business days of receiving and inspecting the returned Product. Return shipping costs for non-defective Products are borne by the customer unless otherwise stated, or unless Clause 9.5 applies.

9.6 If a Product is defective, damaged in transit, or materially different from its description, you are entitled to a free replacement, repair, or full refund (including original shipping charges) under the Consumer Protection Act, 2019, stated that the item must be unused, unwashed, with tags/packaging intact, and accompanied by proof of purchase

9.7 International returns: the 7-day period in Clause 9.1 runs from the date of delivery as recorded by the courier. Given longer transit times, please get in touch as soon as an issue is identified. Return shipping costs for international returns are the customer's responsibility unless the return is due to our error or a defective Product, in which case Clause 9.5 applies.

10.1 Except as expressly stated, Products are sold on an "as-is" basis. We do not warrant that Products will be fit for a particular purpose beyond their ordinary use, except as required by the Sale of Goods Act, 1930 and the Consumer Protection Act, 2019.

10.2 Care and allergy notice: Wool and animal-fibre products may cause irritation in individuals with wool sensitivities or allergies. Please review fibre content before purchase. Care labels/instructions provided (if any) should be followed; damage resulting from failure to follow care instructions is not covered under warranty or return.

10.3 The Website and its Content are provided "as is" without warranties of any kind, express or implied, regarding accuracy, reliability, or uninterrupted availability.

11.1 To the maximum extent permitted by applicable law, our total liability to you arising out of or in connection with any Order or use of the Website — whether in contract, tort, or otherwise — shall not exceed the total amount paid by you for the specific Order giving rise to the claim.

11.2 We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profit, loss of data, or business interruption, arising from your use of the Website or Products.

11.3 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable Indian law, including your statutory rights as a "consumer" under the Consumer Protection Act, 2019. This clause does not restrict your right to approach a Consumer Forum, the Data Protection Board, or any competent court or authority.

You agree to indemnify and hold harmless the Company, its owners, employees, and agents from any claim, liability, loss, or expense (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of any law or third-party right; or (c) your misuse of the Website.

13.1 All Content on the Website — including the Jain Wool Corner name, logo, product photography, text, and design — is owned by or licensed to the Company and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws.

13.2 You may not reproduce, distribute, modify, or create derivative works from any Content without our prior written consent. Limited personal, non-commercial use (e.g., viewing, printing an Order confirmation) is permitted.

You agree not to: (a) use the Website for any unlawful purpose; (b) attempt to gain unauthorised access to our systems or another user's Account; (c) upload or transmit any virus, malware, or harmful code; (d) scrape, copy, or reuse Website Content for commercial purposes without authorisation; (e) post false, misleading, or defamatory reviews or content; or (f) impersonate any person or entity.

We shall not be held responsible for any failure or delay in performance of our obligations under these Terms arising from causes beyond our reasonable control, including natural disasters, strikes, courier/logistics disruptions, customs delays, government restrictions, pandemics, internet or payment gateway outages, or civil unrest.

The Website may contain links to or integrate with third-party services (payment gateways, courier partners, WhatsApp, social media, Google sign-in). We are not responsible for the content, policies, or practices of any third-party service, and your use of such services is governed by their own terms.

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including in accordance with the Information Technology Act, 2000 (and rules thereunder) and, as applicable, the Digital Personal Data Protection Act, 2023.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, the following Grievance Officer has been appointed:

Grievance Officer: Rajnish Jain Email: rajnishjain1980@gmail.com Phone: 99888 58877 Available only during: 11:00 AM–8:00 PM IST | Mon - Sat

We will acknowledge any complaint within 48 hours of receipt and endeavour to resolve it within 30 days, as required under applicable law.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the following details are disclosed:

• Legal name of seller: Jain Wool Corner

• Principal place of business: Shop No. 48, Sector 19-C, Near Palika Bazaar, Chandigarh, 160019

• GSTIN: [To be added]

• General customer support: Rajnish Jain — WhatsApp only, +91 99888 58877, available 11:00 AM–8:00 PM IST | Monday–Saturday.

• Grievance Officer (formal complaints): see Clause 18.

These Terms are governed by the laws of India, regardless of the buyer's location, subject to the non-waivable protections described in Clauses 8.2(d) and 21.3. Courts at Chandigarh shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Website.

21.1 We encourage you to first raise any grievance with our Grievance Officer under Clause 18 for informal resolution.

21.2 Any dispute, controversy, or claim arising out of or relating to these Terms, including any Order, shall first be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated at Chandigarh, India, conducted in the English language, before a sole arbitrator appointed by mutual agreement between the parties. The arbitration award shall be final and binding, subject to Clause 21.3.

21.3 Nothing in Clause 21.2 prevents a retail consumer from instead approaching the appropriate Consumer Disputes Redressal Commission (District/State/National) under the Consumer Protection Act, 2019, or filing a complaint via the National Consumer Helpline / e-Daakhil portal.

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of a right preclude any other exercise of that or any other right.

We may revise these Terms at any time by posting an updated version on the Website with a revised "Last updated" date. Your continued use of the Website after such changes constitutes acceptance.

These Terms, together with the Privacy Policy and any Order-specific confirmation, constitute the entire agreement between you and the Company regarding your use of the Website, superseding any prior agreements or understandings.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of business assets.

Legal or statutory notices (e.g., complaints, grievances) should be sent to the Grievance Officer under Clause 18. General order-related queries can be sent via WhatsApp to the customer support contact under Clause 19. Notices to you will be sent to the email address or phone number registered with your Account.

Jain Wool Corner | Shop No. 48, Sector 19-C, Near Palika Bazaar, Chandigarh, 160019

For complaints/grievances: Rajnish Jain — rajnishjain1980@gmail.com | 99888 58877

For order/customer support (WhatsApp only, 11:00 AM–8:00 PM IST): Rajnish Jain — +91 99888 58877